Kent strives for sustainability and service excellence


For nearly 70 years Kent has partnered with business customers across every industry sector in Australia and abroad to provide a full suite of relocation, removal and storage services to the corporate market. For the third consecutive year, Kent has been recognised as an ABA100 Winner for Service Excellence in The Australian Business Awards 2014.

Over the past 24 months, Kent has entered into a new era for its business through a re-engineering program that will see the company evolve its core relocation, removal and storage, cost management and furniture hire services in addition to offering competitive and compelling solutions to remain relevant in the future. The company believes the success of the re-engineering program is predicated on their ability to deliver more sustainable, high quality service across our entire business, first time, every time. Kent has an all-encompassing commitment to service excellence, introducing several benchmarks including a Five Star Service Level Guarantee, a commitment to meet or exceed a 95% Customer Satisfaction Index rating, transparent and competitive pricing, 24/7 access and consistent service supply worldwide.

In response to receiving the Service Excellence award, Director and CEO Timothy Irwin said, “We are honoured to have been recognised as an ABA100 winner as it is much appreciated recognition of our national team’s continued commitment to delivering superior service within the removals and relocation industry.”

To ensure sustained exceptional service levels long into the future, Kent strives to continuously improve quality, productivity, employee skills, customer satisfaction and employee participation.