The Alfred Hospital employs just under 500 people in its Intensive Care Unit (ICU). The Alfred is directly connected with universities and handles heart and lung transplantation, burns, artificial heart technologies, adult cystic fibrosis and haemophilia, just to name a few. The Alfred provides State Services for HIV, bone marrow transplantation and adult trauma, with a budget of $55 million.
In 2015, the Alfred ICU has been recognised as an ABA100 Winner for Service Excellence in the Australian Business Awards.
The core responsibility of the ICU is to deliver excellent patient care, and this is adhered to in part by its values regarding education. The Alfred ICU strives for continual growth and does so with its comprehensive education program that is constantly evolving. Through research and publications, several large and well known grants have been awarded. The Alfred ICU is one of the top 5 tertiary ICUs out of the 37 in the Australasian region due to the blood, sweat and tears put in over the last decade.
Much has been done to the ICU unit since 2005, the year it was discovered that the unit related poorly when compared to the rest of the hospital. The ICU was refurbished with practices to bring the ICU up to the standard that it is today, through mentoring and coaching, personal development, organisational engagement, workflows and work practices, customer focus and ongoing monitoring.
Since these improvements the ICU has become renowned as a unit focused on customer satisfaction and growth, and as such is the organisation that it is today.