Logan City Council has been recognised as an ABA100 Winner for Service Excellence in The Australian Business Awards 2015.
With roughly 50% of its 300,000 residents being aged 30 years or younger, Logan City prides itself on being one of the youngest, diverse and vibrant cities in Australia.
Located in between Brisbane and the Gold Coast, Logan City Council is supported by 1700 staff with an annual budget upwards of $700 million.
The council handles road construction and maintenance, water operations, disaster management, waste services, animal and pest services, parks, marketing and media, libraries and cultural services, urban design and environmental sustainability – just to name a fraction of the council’s responsibilities.
Built on the values of integrity, leadership and excellence, the manner in which the Logan City Council goes about its services to the community reflect these values.
An established system for community feedback provides a forum for the council to improve its services, and have shown a high level of customer satisfaction.
The council undertakes regular and annual surveys, taking responses from the community very seriously. The organisation takes over 220,000 calls each year, with 80% of issues being resolved at the first point of contact.
City of Logan Mayor Pam Parker said the awards acknowledged Council’s commitment to promoting the city and providing the highest quality customer service to residents.
“These awards recognise the dedication and hard work of our staff who go above and beyond for our residents, and help to build Logan’s reputation as a great place to live and visit,” she said.