Capital S.M.A.R.T was originally started up in 2010 as a customer service solution for Suncorp Group. Today Capital S.M.A.R.T is one of the globe’s largest providers of small and medium collision repairs for drivable vehicles. The company employs 670 people and delivers a faster service than its competitors by using the newest repair technologies. This has seen Capital S.M.A.R.T being recognised as an Employer of Choice in The Australian Business Awards 2015.
The company boasts core values that are essential to the team’s success, encouraging its employees to ‘inspire’, ‘make it happen’, ‘show you care’, ‘have courage’ and most importantly ‘play as a team’. S.M.A.R.T is focused on staff retention and provides employees with performance-based pay and leadership development. This is coupled with coaching and training. Monthly one-on-ones are done with managers to assess efficiency.
Employees are also given the opportunity to progress their careers within the company through openings based on work ethic and skills. In the past the organisation has awarded its team by providing them with a trip to Tasmania, paint balling, a day at the races, fishing and quad bike riding.