Infotrack changed its name from LEAP Searching in 2012, and for the last 14 years the company has offered its services as an information broker for the legal and property industries. The company services clients in the legal and conveyancing industries, but has a growing customer base in government agencies and accounting sectors.
Infotrack has a client base of over 5,000, making it one of the leaders in the information brokerage industry. The organisation boasts that its consistent annual growth is a great indicator of customer satisfaction, with an average of 100 new firms signing up per month. They adopt a Net Promoter Score and a Transactional Survey to collect customer feedback and adjust their service accordingly. It has added a smorgasbord of new features to its service including credit reports, litigation search, police checks, anti-money laundering search and creditor watch reports, to list just a few. From detailed customer feedback collected through its surveys, Infotrack were able determine areas of its services that need improvements and maintain customer satisfaction.
For its focus on customer satisfaction, in 2015 InfoTrack has been recognised as an ABA100 Winner for Service Excellence in The Australian Business Awards.
Mr Stephen Wood, Chairman, Group of InfoTrack Companies says “Service excellence is at the absolute heart of every single person’s role at InfoTrack. From the developers, to account managers and marketing team, every single InfoTrack member strives to deliver the best customer service every day, often anticipating customers’ current and future needs and innovating to answer them.
“Customer satisfaction is our key measurement of success at InfoTrack and we track that in a number of ways. From the frontline staff to senior leadership, we continually seek feedback from customers to improve current offerings and develop innovative products that the market is asking for in the way they want”.