Being responsible for members of 68 motoring clubs worldwide, Club Assist has a reputation to uphold.
Club Assist reports that they arrive on the scene within 60 minutes 90% of the time. Strong communications are upheld between dispatch and staff to ensure that the problem can be fixed with the ‘Right Van, First Time’.
If the customer finds a service that is cheaper within 48 hours after their Club Assist service, the difference will be refunded. A 24/7 hotline is available, and customer service officers at Club Assist contact over 80,000 customers a year seeking feedback regarding their service. KPIs have been put in place to ensure Club Assist’s integrity is met throughout the organisation.
The organisation has such a strong footing in the industry due to its dedication to providing a premium service to its members. It is this dedication that has seen Club Assist has been recognised as an ABA100 Winner for Service Excellence in The Australian Business Awards 2015.