Serco is a leading international service company which improves services by managing people, processes, technology and assets more effectively. It advises policy makers, designs innovative solutions, integrates systems and delivers front-line services that make a positive difference to customers and communities.
In Australia, Serco operates in a number of markets including defence, health, business process outsourcing, immigration services, consulting, infrastructure services, justice and transport. Serco has operated in Western Australia for 19 years and now employs more than 1000 people.
In 2011, the contract for the delivery of facilities management and support services for the Fiona Stanley Hospital was awarded to Serco. Opening in October 2014, the $2 billion public hospital is the largest health infrastructure project ever undertaken by the Western Australian Government.The major tertiary hospital will rank among the best in Australia with more than 783 beds including 140 rehabilitation beds.
Since the contract was signed in July 2011, Serco’s team at Fiona Stanley Hospital, has specified, tendered and procured hundreds of millions of dollars of clinical and non-clinical equipment; designed and installed the facility’s ICT infrastructure and facilities management applications; designed 26 operational non-clinical services essential to run the hospital; and recruited 150 operational staff, with more than 800 people to be recruited later in 2014.
As a result of Serco’s successful project management of the Fiona Stanley Hospital non-clinical services, the hospital has introduced ground-breaking improvements to Australian healthcare including site-wide capability for mobile communication and video conferencing, modern microfiber cleaning methods, automatic guided vehicles to help staff with routine and heavy lifting tasks, a centralised Helpdesk and automatic stock control of goods and services.
Joe Boyle, Serco Project Manager said, “The strong project management disciplines that we have implemented within Serco’s team at Fiona Stanley Hospital have been a major contributor to our success over the past three years of the project.” This discipline saw that Serco was recognised as an ABA100 Winner for Project Management in The Australian Business Awards 2014.
