Entity Solutions believes “customer is king”


Entity Solutions is a leading professional engagement services organisation with offices Australia-wide, over 80 staff and a turnover greater than $280 million. Entity Solutions provides post-recruitment engagement and management services for contingency workers and the organisations that employ them. Entity Solutions also offers individual and corporate migration services and outsources back office, financial and payroll services.

Entity Solutions is committed to service excellence through a host of strategies including national customer management, centralisation of administration, a customer communication loop, a dedicated customer relationship team and customer focused initiatives. To provide more tailored solutions, Entity Solutions established several new services, designed to serve small businesses, provide mobility services to assist migrants resettling successfully and commence the engagement of blue-collar workers. To help implement and maintain these new systems and initiatives, Entity Solutions heavily invested in technology resources, up skilling customer-serving staff and created a Business Process and Applications Services team.

Upon being recognizes as an ABA100 Winner, CEO of Entity Solutions Matthew Franceschini said, “Being recognised as the winner of Service Excellence in the Australian Business Awards is testament to each individual in our organisation who carries out our ethos of ‘customer is king’ day after day and ensures it evident in every facet of our customer service.”